MTU on palo alto global protect is set to 1300
The MTU was changed on the Global Protect side but nothing worked for EIR connections
This was the fix after working with Palo Support.
On user Laptop depending if they are using the the WiFi or Ethernet Connection we need to adjust the MTU on the interface
This command will list your interfaces and the index of them
netsh interface ipv4 show interfaces
This command will change the MTU on the index we want to change where 19 is the index of the interface
netsh interface ipv4 set interface 19 mtu=1300
So what you need to do is run the command netsh interface ipv4 show interfaces to list the interfaces.
If you are using wifi or lan identify it by the index number and then run the command netsh interface ipv4 set interface 19 mtu=1300 to change it
test the connection to see if it works
if it works you can run the command netsh interface ipv4 set interface 19 mtu=1300 store=persistent - this will save the setting even after a reboot