VMware remote console VMRC

 https://knowledge.broadcom.com/external/article/368995/download-vmware-remote-console.html

Cisco RMA steps

open case 

request RMA

enter serial

chat now

Can I request RMA for this serial number : xxxxxxx

creates a RMA ticket

address needs to have customer name (your address / eircode)

or ship the RMA to the customer site