Gather details
Get your serial and hardware model details
Cisco may ask for these outputs as well
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Check/find for bugs/vulns
https://sec.cloudapps.cisco.com/security/center/softwarechecker.x
Find a vuln/bug that is critical with no fix/work around
Request fixed software from cisco under free upgrade entitlement
Email ent-dl@cisco.com
Ask for free fixed release and quote this section
Hi Support,
We have found a vulnerability that is affecting out [product/model].
We are using [feature x]. There is no work around.
Link to Vuln/bug: [insert link from software checker here]
Serial: [serial here]
End customer: [end customer name here]
Can you provide a fixed release which fixes this vuln as per your terms and conditions related to free bug fixes.
Customers Without Service Contracts
Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC:
https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.
