add cisco ID account to contract for SW download

Look up your original order ID

Look for the PAK code

Go to https://ccrc.cisco.com

Look up the PAK code,  here you can find the contract number

Follow these instructions

• Go to Cisco Profile Manager
• Select 'Access' tab
• Click on 'Add Access'
• Choose 'Full Support' and click on 'Go'
• Enter service contracts number(s) in the space provided and click on the 'Submit' button.

https://community.cisco.com/t5/smart-net-total-care-portal-and/how-do-i-associate-a-contract-to-my-cisco-com-profile-cco-id/td-p/2744620

If they still are not added 

email: web-help-sr@cisco.com

Hello,

Can you add user@email.com to the contract 123456789 (Cisco anyconnect Apex) or tell me what has to be done to allow this.

User works for our customer ACME

My Cisco ID: ciscoid@email.com

Customer: ACME

Contract #: 123456789

Let me know if you need anything else.

Regards,

Jack